Clay Shirky discussing the failure of Healthcare.gov
The idea that “failure is not an option” is a fantasy version of how non-engineers should motivate engineers. That sentiment was invented by a screenwriter, riffing on an after-the-fact observation about Apollo 13; no one said it at the time.
In this context, testing does not just mean “Checking to see what works and what doesn’t.” Even the Healthcare.gov team did some testing; it was late and desultory, but at least it was there. (The testers recommended delaying launch until the problems were fixed. This did not happen.) Testing means seeing what works and what doesn’t, and acting on that knowledge, even if that means contradicting management’s deeply held assumptions or goals. In well run organizations, information runs from the top down and from the bottom up.
I find it surprising that Obama's team, who had a reputation for being tech savvy, let the healthcare.gov development go so far of the rails.